Clinical
Licensed clinician. Started as a therapist.
About
I started as a therapist.
I stayed for the puzzle.
Hey there. I'm Kelsey.
Fifteen years in behavioral health, HR and operations. Licensed clinician, SHRM Recertification Provider, and the person in the room who can talk to clinical, billing and IT in their own language.
I watched good clinicians leave. Not because of the clients. Because of the systems around them. Fifteen service programs to pick from on every appointment. Reports that took three weeks. Billing that came back wrong and landed on their desk.
So I moved into the data. I learned how the EHR decides what reaches a claim, and how a single setup choice at admission can break every report downstream. Then I moved into HR, and saw the same pattern from the other side.
Today I oversee the AI implementation behind 12,000+ sessions a month at a multi-site behavioral health organization. AI takes the volume. A person still owns every clinical call. That rule is the whole job.
I also work with behavioral health CEOs and COOs who are stuck in the middle. Clinical says one thing. Billing says another. IT says it's complicated. My job is to find out why, fix what's worth fixing, and teach your team to run it after I leave.
I've always been this way. When I was a kid, they tested me for the gifted program. I sat on the puzzle until the last minute. Then I found the fastest way through it. I still do that. The puzzles just have billing codes now.
I'm a nerd about this, honestly. I like solving the puzzle. But I never forget who the system is for.
Background
Four chairs, one person.
Operations
Netsmart Avatar setup, workflow, reporting and billing logic across multi-site outpatient care.
Workforce
SHRM Recertification Provider. Has run HR and workforce for behavioral health organizations.
AI adoption
Oversees the AI implementation behind 12,000+ sessions a month, with a person owning every clinical call. Founder of ForesightHQ®.
What I won't do.
- Provide clinical services. Every contract says so, and every engagement includes a BAA.
- Build something only I understand. Your team learns it as I build it.
- Put AI in a conversation that needs a person.
Want to work together?
Tell me what's going on. Consulting or speaking, it starts with the same short form.
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